Our Customer’s  Bill of Rights

The Right to a Great Selection. Superstore Selection of the Best Brands
We have spent 20 years evaluating and reevaluating the best brands. We believe you can’t find better equipment anywhere.

The Right to buy with Confidence. 7 Day Money Back Guarantee
Return the product in like new condition with all boxes, manuals and parts for a 100% refund. The Right to Lowest Price - 60 Day World Wide Price Guarantee*
We guarantee our prices to be the lowest anywhere. *Competing offer must be verifiable, in stock, a current model and must be from a Factory Authorized Dealer. The Right to Quality Workmanship.
The Stereo Store offers a Lifetime Workmanship Warranty on labor we perform. We will repair at our expense any installation related problem for as long as you own your home or vehicle. The Right to Factory Warranty.
If you have a failure, we take care of it! We will remove (if we installed it), repair or replace (at our discretion) and reinstall any product under warranty at our expense.

The Right to NO Lemons.
If a product fails 3 times within the warranty period, we will replace the product with one with the same features and performance at no charge.

The Right to the Best Sound and Enjoyment
30 Day Exchange. Simply return product in like new condition with all boxes, manuals and parts for a 100% exchange. We are interested in your long-term entertainment happiness!
One year speaker trade-up program. Since speakers make the most significant difference in any audio system, we encourage you to own the best. Within the first year, purchase speakers at least double the price of your original speakers and we will give you 100% credit towards the new ones. *Speakers must be in very good condition.

These store policies have helped make us the number one audio and video store in the Willamette Valley for 20 years. Your satisfaction and happiness has been our ultimate goal.